This Privacy Policy describes how Ello Branding ("we," "us," or "our") collects, uses, and shares information when you visit our website. By using our site, you agree to the practices described below. We may update this policy from time to time — continued use of the site following any changes means you accept those changes.

Information We Collect

We collect three types of information:

Information you give us — including your name, email address, phone number, and any details you submit through contact forms or enquiry requests.

Information we collect automatically — including your IP address, browser type, pages visited, referral URLs, and device identifiers. This helps us understand how people use our site and improve the experience.

Information from third parties — we may supplement the above with information from third-party sources where relevant.

Payment data — if you make a purchase, payment information is processed and stored securely by Stripe. We do not store your payment details directly. You can review Stripe's privacy practices at stripe.com/privacy.

How We Use Your Information

We use the information we collect to:

• Respond to enquiries and communicate with you

• Deliver and improve our services

• Send relevant updates or marketing communications (you can opt out at any time)

• Analyse site usage and optimise performance

• Detect and prevent fraud or misuse

• Fulfil and manage any orders or agreements

How We Share Your Information

We do not sell your personal information. We may share it with trusted third-party service providers who help us operate our website and deliver our services — including hosting, analytics, and payment processing. These providers only access your information as needed to perform their functions.

We may also disclose your information if required by law, to protect our rights, or in the event of a business transfer or acquisition.

Cookies & Tracking

Our site uses cookies and similar tracking technologies to improve your experience and analyse site traffic. This may include tools such as Google Analytics. You can control cookie settings through your browser at any time, though doing so may affect some site functionality.

We may use remarketing tools through Google and Meta (Facebook) to show relevant advertising. You can opt out of interest-based advertising through your browser or ad settings.

How Long We Keep Your Information

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When no longer needed, we securely delete or anonymise your data.

Email Marketing

If you receive marketing emails from us, you can unsubscribe at any time using the link at the bottom of any email. Please note that service-related communications are not subject to opt-out.

Users Under 13

Our website is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware of such data in our records, we will delete it promptly.

International Users

If you access our site from outside the United States, you consent to the transfer and processing of your information in the United States, where data protection laws may differ from your own.

EU & UK Users (GDPR) — We process your data based on consent, contractual necessity, legal obligation, or vital interests as applicable under the GDPR and UK GDPR.

Canadian Users — We process your data based on express or implied consent, or as otherwise permitted under applicable Canadian law.

California Users (CCPA) — You have the right to know what personal information we collect, request its deletion, opt out of any sale, and not be discriminated against for exercising your rights. We do not sell personal information. To make a request, contact us at hello@ellobranding.com.

Virginia Users (CDPA) — You have the right to access, correct, delete, and obtain a copy of your personal data, and to opt out of targeted advertising or profiling. To exercise your rights, contact us at hello@ellobranding.com. We will respond within 45 days. If your request is declined, you may appeal by contacting us directly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out:

Ello Branding hello@ellobranding.com

We are committed to handling your information with care and transparency. Thank you for trusting us with it.